Sundown Rule
Our founder Sam Walton created the Sundown Rule.It’s really just a twist on “why put off until tomorrow what you can do today?” Observing the Sundown Rule is very simple. Whether it's a request from a store across the country or a call from an associate down the hall, we do our very best to give our customers, and each other, same-day service. We take the Sundown Rule seriously.It’s one of the many ways we provide superior customer service. When we show a sense of urgency, we show people we know their time is valuable. We care about their needs, and we want to help them quickly. When we observe the Sundown Rule with other associates, it shows we respect each other. And we’re proud to be part of a team working together to get things done. The Sundown Rule in action:Jeff, a pharmacist at a Wal-Mart store in Harrison, Arkansas, got a call at home one Sunday morning. He learned one of his diabetic customers had accidentally dropped her insulin down her garbage disposal. Knowing that she could be in grave danger without insulin, Jeff immediately rushed to the store, opened the pharmacy, and filled her prescription. This is just one of the many ways our associates honor the Sundown Rule every day.
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